Working with Clients

Serving our Client

At HSEC Services, we are committed to getting to know our clients and meeting their needs with both pragmatic and sustainable solutions and services. We aim to provide each client with a personalised, seamless experience that makes it easier for them to manage their own work and associated activities.  Our Charter sets out how we propose to meet these commitments and fulfil our legal and self-regulatory obligations.

The following are the basic commitments we make to all of our Clients:

Contacting HSEC Services

We are committed to:

  • being consistent across all services, our consultants or personnel in order to reduce confusion and waste.
  • enabling you to contact us in the way you prefer – by telephone, online, in writing or in person;
  • being available 24 hours a day, 7 days a week for our client representative to report any service issues;
  • responding to your letters and emails quickly but within no more than one working day; and
  • maintaining an open line with Location or Group Directors, where you can report instances of what may be unethical or unacceptable service behaviours you may be concerned about.

Choosing your services

We are committed to:

  • offering solutions that are seen to be pragmatic, effective, and value adding
  • providing information about our services in plain language to enable you to make an informed decision that best suits your business needs;
  • providing services that recognise the individual or changing needs of the client or industry;
  • providing appropriate services in the regions within where we conduct business;
  • developing, adopting and maintaining “worlds best practice” standards with all of our services.

Your Company Information

We are committed to:

  • protecting your Company information (including written, verbal and other communications) from misuse and loss and from unauthorised access, modification or disclosure;
  • providing you with access to your Company information that we have on record and taking reasonable steps to keep your details accurate and up-to-date;
  • having our performance in relation to privacy independently audited annually.

Billing and payments

We are committed to:

  • providing you with accounts/invoices that are accurate and easy to understand and giving you access to the detail you need;

Your concerns and complaints

We will